Wednesday
07Oct2009

Does “Ad Blare” send you scrambling for your TV remote?  

For years it’s annoyed the hell out of me that the volume of my TV seems to leap from “just perfect, thanks” to “crass, blaring moron” as soon as the ads come on. As though this will somehow encourage me to pay more, rather than less attention.

And every time I reach for my remote to kill the volume (or with MySky, to pause the ads, then fast forward past them completely), I ask myself the same question: "Don’t advertisers and ad agencies care that viewers like me are lowering, muting, or skipping their ads to avoid Ad Blare?"

Well, a meddlesome new piece of legislation being proposed in the US by Senator Anna Eshoo - covered here by Parade Magazine - may have provided the answer. And it appears to be, No.

The legislation is the Commercial Advertisement Loudness Mitigation Act. That’s right… the CALM Act (shudders involuntarily). But what grabbed my attention most, was the bit where a Saatchi & Saatchi director advocates that: “legislation isn’t necessary since new televisions are equipped with technology that can easily mitigate the problem, i.e. a TV remote.”

Hang on a second…

Quick rewind… that’s the head of TV production at one of the largest ad agencies in the world, effectively saying: “No, we don’t want a law that makes TV ads the same volume as TV shows. We want viewers to turn down or mute the ads paid for with billions of dollars of our client’s money.”

What?! I think Saatchi & Saatchi clients deserve better than that. In fact I think all advertisers deserve better than that. Here as well as in the US.

Don’t get me wrong. I don’t think anyone needs a meddlesome law to force down the volume of TV ads. I think common sense should prevail. But clearly it isn’t.

Not when the advertising industry is tacitly and implicitly encouraging viewers to turn ads down, or worse… off, just to ‘mitigate the problem’ of their eardrums taking a completely unnecessary hammering during commercial breaks.

What do you think: does Ad Blare bother you too? Is a law needed, or going too far? Are the best interests of advertisers being ignored for the sake of an annoying and quite possibly counter productive volume boost gimmick?

Monday
28Sep2009

And this is direct marketing because?

So here's the situation. Ads of the World have picked this creative gem for their August Gold Award, and given Bronze to this tasty morsel in… no, seriously… the direct marketing  section!

Erm... direct marketing?

Since when did business cards qualify as direct marketing?

Creative, clever, innovative... these design solutions are all these things and more. And full kudos to the agencies who dreamed them up. But are they really direct marketing? I don't think so.

How about you?

Friday
25Sep2009

How one line can turbocharge your direct mail results…

This may sound like one of those silver-bullet-secrets-of-the-copywriting-gods type things, but it’s not. This one’s just good old-fashioned common sense.

Because yes, there really is one line that can turbocharge the results of your direct mail.

And it’s the PS.

Like many direct response copywriters, I often write the PS first. The reason is simple - all the research conducted on the way people read direct mail letters shows that 80% to 90% of direct mail recipients flip straight to the end of the letter and read the PS first.

So your PS is probably the single most important line in any direct mail pack you send out. And as such, it requires special attention. Fortunately, not that complicated attention though.

Anyone can write a good PS.

But there are certain things a good PS must always contain, and certain things it must never contain…

PS Rule No. 1 - Always reference:

  • Your company
  • The product or service you want your customer to buy
  • The price
  • The main benefit to your customer
  • Your offer
  • A deadline after which your mail offer will expire

All pretty straightforward so far, and, as I promised, common sense too.

Now for the not-so-common-sense bit. Postscripts were invented back in the day when people wrote letters by hand, and sometimes needed to include information they'd forgotten while writing their letter.

We don’t live in those times anymore. Your PS is not for information you ‘forgot’ to mention. It’s your first and best shot at making your pitch to your customer or prospect.

And so, onto…

PS Rule No. 2 - Never Include:

  • Any kind of ancillary or miscellaneous information not covered in your letter.
  • Anything you’d like to mention that didn’t seem to fit anywhere else.
  • Any kind of instruction to read an enclosed leaflet or brochure.
  • Any suggestion that your customer should do anything but a). read your letter, b). fill out your response form and order by post, or c). call and place an order by phone.

Always remember, the job of your PS is to tell your customer who you are, what you’re offering, how much it costs, what the core benefit is, and why they should buy now. Nothing else.

The Exception 

There is only one exception to Rule No. 2. And it’s this: if breaking Rule No. 2 is more important to your business than actually making sales… then by all means, break Rule No. 2.

But if it isn’t… don’t.

And that, in a nutshell, is how to turbocharge your next direct mail campaign with one line. And the real beauty of it is that it costs the same to write a good PS as it does a bad one, so the boost in responses and ROI you’ll get from applying these rules is free. 

Good luck!

Jules

Thursday
13Aug2009

Why moo-cows are the main difference between bad copy, and great copy...

Have you ever read Finnegan's Wake by James Joyce? Well, this is how it starts...

"Once upon a time and a very good time it was there was a moocow coming down along the road and this moocow that was coming down along the road met a nicens little boy named baby tuckoo."

Er... what? Not exactly high literature is it? Not great spelling either. And the grammar's pretty suspect too. So what the hell has it got to do with the difference between good and bad copywriting?

Well, it's not boring, is it? And that's the key.

In fact, odd though it may be, Joyce's opening line is incredibly engaging right from the off. Because it's full of colour (misspellings and all). Because it's surprising (being as it is, about a moo cow). And most importantly... because you want to know what happens next.

Dull copy is bad copy. Why? Because switched-off customers buy from the other guy.

Copy that gets bogged down in features, and statistics and (snooze) technicalities is bad copy. Copy that engages your customers in a story they want to hear (a-ha!)... that's good copy. Sometimes even great copy.

Great copy is never dull.

Great copy paints a picture of your product using all the colours. It tells your brand's story in page-turning style. It makes your pitch in engaging and surprising ways. Great copy stirs your customer's emotions, makes them want what you're selling, and then... makes them act on that desire.

Release your inner moocow along down the road... that, in a nutshell, is the secret to writing great copy.